Purecare Go FAQ

Enter your email and password on the login page. If your account was created for you by an administrator, you will receive a temporary password. On first login you will be prompted to change it. You can also sign in with Google.

Click "Forgot password?" on the login page and enter your email. A reset link will be sent to you. If you are already logged in, go to Settings fi Security fi Send password reset link.

All new accounts must verify their email address before accessing the app. If you were created by an admin, click "Verify my email" on the login page to receive a 6-digit code

Go to Settings fi Security and click "Send password reset link." Follow the link in the email to set a new password. You can also change it directly if prompted after first login.

Your home page shows "Find Shifts" — browse available shifts filtered by your preferred counties and shift types. Tap a shift to view details and apply. You will be notified when you are assigned

Go to Availability from the navigation menu. Set recurring weekly availability (days and times you can work) or block out specific dates for holidays or sickness.

Open "My Shifts" and tap the shift you are working. Use the Check In button when you arrive (location is recorded) and Check Out when you finish. The client confirms your times on their end

Go to Documents from the menu. If your admin has granted upload permission, you can upload documents directly. Otherwise, request permission and your admin will upload them for you.

Yes — go to your Profile and edit the Personal tab. Some sensitive fields (date of birth, PPSN, nationality) can only be changed by a super admin for security reasons

Go to Settings fi Navigation Layout and choose "Bottom Bar" or "Wheel Menu." The wheel menu gives you a radial floating button on the home page.

Yes. The app enforces role-based access control; each user can only see and modify data appropriate to their role. All sensitive operations are logged in an audit trail. Data is transmitted over HTTPS and stored securely.

Your personal details are visible only to you and authorized administrators. Clients see limited profile information when browsing staff. Sensitive fields like PPSN and date of birth are restricted to super admin editing.

Failed login attempts are logged with IP address and device information. Suspicious activity triggers security alerts visible to administrators in the audit log.

Location is only recorded during shift check-in and check-out to verify you are at the correct site. You can enable or disable location sharing in Settings at any time.