Purecare Go FAQ

Enter your email and password on the login page. If your account was created for you by an administrator, you will receive a temporary password. On first login you will be prompted to change it. You can also sign in with Google.

Click "Forgot password?" on the login page and enter your email. A reset link will be sent to you. If you are already logged in, go to Settings fi Security fi Send password reset link.

All new accounts must verify their email address before accessing the app. If you were created by an admin, click "Verify my email" on the login page to receive a 6-digit code

Go to Settings fi Security and click "Send password reset link." Follow the link in the email to set a new password. You can also change it directly if prompted after first login.

Go to "Browse Staff" to view available healthcare professionals filtered by role and skills. You can favourite staff for quick access, then request them for shifts.

Use "Request Staff" to submit a shift request with the role, dates, location, and number of staff needed. The admin team will source and assign suitable candidates.

When a shift is completed, a timesheet is sent to you. Open it from your notifications or the Timesheets section, review the hours worked, and approve or decline with a reason.

Go to Invoices to view all your invoices. You can mark an invoice as paid. The admin will confirm full payment on their end

Check "Rates" for current hourly rates by shift type and role. "Offers" shows any special pricing or packages available to your organization

Yes. The app enforces role-based access control; each user can only see and modify data appropriate to their role. All sensitive operations are logged in an audit trail. Data is transmitted over HTTPS and stored securely.

Your personal details are visible only to you and authorised administrators. Clients see limited profile information when browsing staff. Sensitive fields like PPSN and date of birth are restricted to super admin editing.

Failed login attempts are logged with IP address and device information. Suspicious activity triggers security alerts visible to administrators in the audit log.

Location is only recorded during shift check-in and check-out to verify you are at the correct site. You can enable or disable location sharing in Settings at any time.